TERMS & CONDITIONS
Original Parts
Address: Blackburn North VIC 3130
Phone: 0418 311 808
Terms & Conditions for Original Parts Online Sales, Original Parts Pickup, Original Parts eBay Sales, Original Parts Amazon Sales, Original Parts Facebook Sales
Effective From: 27-09-24
1. AGREEMENT
1.1 An agreement is made between Original Parts and the buyer for the purchase of the product/s and/or service/s as specified in an order (“agreement”) it covers services we provide to individual customers and businesses through online sales.
1.2 The agreement comprises the order, the order confirmation, these terms & conditions and any additional terms as specified.
1.3 Please read these terms & conditions carefully. When you engage our services or buy any item from this site, you are deemed to have accepted these terms & conditions, and will be bound by the Agreement, as amended and varied by us from time to time.
2. PRICE
2.1 The price payable by the buyer to Original Parts for the product/s is the price specified on this website.3. PAYMENT
3.1 Full payment of the price including any shipping, insurance or others costs is required at the time of order placement and the system will issue a tax invoice, which will be emailed to the nominated email address entered by the buyer.
3.2 Under this agreement, the payment processing services for goods and/or services purchased on the Website can be through direct bank transfer of funds into our financial institution, direct credit card payment through this website, direct credit card payment via phone, and payment through PayPal. Extra charges for payment through certain credit cards and PayPal may apply, buyer is notified of such charges when making the payment.
3.3 Direct credit card payment/s will be processed via NAB Eftpos; these terms are an agreement between the buyer and Original Parts of Victoria Australia. For any other type of purchase, these terms are an agreement between the buyer and Original Parts.
3.4 Original Parts now also offers the safest and instant bank payment system called PayID, it is free of charge service offered by most if not all financial institutions, to make a payment using PayID all you have to do is log into your financial institution’s website as normal and make payment through your financial institutions PayID system leaving your order number as a reference. Why pay through PayID, because the payments are instant and it is safe as you are not providing your actual account number or BSB, other big advantage is that your purchase will be shipped quicker as the payment is confirmed instantly.
4. CANCELLATION FEES
4.1 If your order is canceled, all monies received will be returned excluding the applicable cancellation fee and delivery charges incurred by Original Parts.
4.2 No cancellation fee applies to orders placed through this website https://originalparts.com.au
4.3 A cancellation fee of 20% will apply to most canceled orders.
4.4 Third-party websites like eBay, Amazon, Facebook purchases will also attract a 20% third party purchase fee.
5. RE-STOCKING FEE
5.1 If buyer returns an item, all monies received will be returned excluding the applicable re-stocking fee.
5.2 No Re-stocking fee applies when an item is purchased through this website https://originalparts.com.au
5.3 Re-stocking fee of 20% applies to all returned items.
6. DELIVERY
6.1 Delivery fees and charges may apply to any purchased item from Original Parts, details of which will be provided by Original Parts when the item is purchased by the buyer prior to any order being completed.
6.2 Original Parts will organize through Australia Post and couriers to deliver the product/s purchased to the location specified within metropolitan Melbourne, Sydney, Adelaide, Perth, Tasmania and Brisbane as well as selected regional areas. Original Parts may at its sole discretion elect to deliver the product/s to a location beyond those selected regions and will contact the buyer if any extra out of area charges apply, buyer must pay these extra charges before the item is shipped or ask us to cancel the order.
6.3 All International orders will incur an additional delivery cost based on the buyers country, our website does not calculate delivery charges on checkout for international purchases, we will notify the buyer of these additional delivery charges after the order is received or the buyer should contact us to get a delivery quote before buying from us. These additional delivery charges must be paid by the buyer before the order is shipped. International buyer takes full responsibility for the item once it leaves our premises and/or we have provided the buyer with the tracking number for the purchase.
6.4 Original Parts is unable to facilitate the delivery to all locations Australia-wide, certain remote zones are non-deliverable zones. Original Parts will notify you of such prior to shipping your order. In such circumstances, we ask that you contact us at enq@originalparts.com.au or 0418 311 808 before purchasing.
6.5 Original Parts engages Australia Post or couriers to deliver your purchased item, delivery could be to buyer’s door or buyer might have to pick the item up from a pickup point, like Australia Post shop and/or courier depot, milk bar, etc, at their (buyers) own expense.
6.6 The purchased item will remain at the pickup point like Australia Post shop and/or courier depot, milk bar, etc for limited days (7 days), after this time the item will be returned to Original Parts. Once the item is returned to Original Parts, the buyer must pay an additional delivery cost to have the item re-shipped to their nominated address.
6.7 Most Original Parts purchased items are delivered with the buyer having to sign for the item on delivery. When the buyer authorizes Original Parts to deliver without a signature or gives us authority to leave the item unattended at the nominated address, then Original Parts is not responsible for loss or damage to the purchased item, once the item has been left at the nominated address by Australia Post or courier.
6.8 Original Parts will deliver the purchased item in accordance with these terms and conditions. The risk of loss or damage to the product/s passes to the customer upon delivery. Notwithstanding this, Original Parts will provide the customer with 3 days’ notice from delivery to instruct/inform Original Parts of any damage to the product/s. Within this period, Original Parts will remedy the damage, provided that the product/s has not been installed and in all circumstances the buyer at their own cost must return the damaged item with all packaging before any remedy is provided for the damaged item.
6.9 Original Parts takes all steps to have your purchased item delivered as quickly as possible to your nominated address but does not guarantee any delivery time, Original Parts only provides delivery estimates, please do not purchase any item from Original Parts if you would like a guaranteed delivery time.
6.10 In most cases Original Parts provides via email to the buyer a tracking number for the delivery of the purchased item, it is the buyer responsibility to be at the delivery when the item is delivered or pick up the item from Australia Post shop and/or courier depot, milk bar, etc (see 6.5 for time limits).
6.11 If the buyer accepts delivery of the product/s and subsequently changes their mind about the product/s (including where the buyer orders the incorrect product), the buyer has 14 days to notify Original Parts.
Original Parts may, at its discretion, agree to:
- Accept return of the relevant product/s from the buyer, when item returned is in original condition; and/or
- Provide replacement product/s to the buyer.
In these circumstances, the buyer must pay:
- A re-stocking fee of 20% of the price of the product/s returned, except when purchased through this website https://originalparts.com.au; and
- Any difference between the price of the product/s being returned and the replacement product/s selected.
- Buyer to pay all return costs for a purchased item.
- The buyer acknowledges that this re-stocking fee represents the costs incurred by Original Parts in accepting and re-stocking the returned product/s.
- Original Parts will not impose the re-stocking fee where the buyer is not at fault.
7. PICKUP or CLICK AND COLLECT IS AVAILABLE
7.1 Pickup or Click and Collect is Available from Blackburn North in Victoria 3130.
7.2 Pickup is available from 9am to 5pm Monday to Friday.
7.3 If you want to pickup your purchase then select ‘Pickup from Blackburn North’ on checkout, so you won’t be charged the delivery fee.
7.4 Pickup or Click and Collect is only available to Victorian addresses.
7.5 Once your Pickup or Click and Collect order is received, it will be processed and when ready a text message will be sent to your mobile with all pickup information including the pickup address.
8. RETURNS
8.1 All returns must be made within 14 days of invoice/shipping date.
8.2 All returns attract a 20% re-stocking fee, as per clause 5.1 & 5.2, except when purchased through this website https://originalparts.com.au
8.3 All cancellations, whether the purchased item is shipped or not will attract a 20% cancellation fee, as per 4.1 & 4.2, except when purchased through this website https://originalparts.com.au
8.4 No returns, no refunds, no exchanges or no credit will be provided by Original Parts if the item bought from this online site is not installed by a qualified & registered tradesperson.
8.5 All returned items must be in original condition and must be returned in their original packaging.
8.6 All returned items are checked for the condition they are in before and a refund is processed.
8.7 Buyer is responsible for the return postage cost of any returns including items to be replaced under warranty.
9. PRODUCT INSTALLATION
9.1 All items bought from Original Parts should be installed by a qualified & registered tradesperson, failing to have the item installed by a qualified & registered tradesperson will void the warranty, failing to have the item installed by a qualified & registered tradesperson will also void any faulty goods claim.
9.2 No returns, no refunds, no exchanges or no credit will be provided by Original Parts if the item bought from this online site or from our shop (not available) is not installed by a qualified & registered tradesperson.
9.3 All electrical parts like switches, elements, motors, thermostats, PCB boards and display units must be installed by a qualified & registered tradesperson (electrician) to qualify for warranty and faulty goods claims, we would require the buyer to provide details (name, phone and registration number) of the qualified & registered tradesperson before warranty or faulty goods claims are accepted.
10. WARRANTY
10.1 All electrical parts bought from Original Parts come with 3 monthly warranty.
10.2 All electrical parts like switches, elements, motors, thermostats, PCB boards and display units must be installed by a qualified & registered tradesperson (electrician) to qualify for warranty and faulty goods claims, we would require the buyer to provide details (name, phone and registration number) of the qualified & registered tradesperson before warranty or faulty goods claims are accepted.
10.3 No warranty applies if any electrical parts like switches, elements, motors, thermostats, PCB boards and display units are installed by a non-qualified tradesperson or the buyer cannot provide us the details (name, phone and registration number) of the suitably qualified & registered tradesperson who installed the purchased item.
10.4 All gas parts like, gas regulators, LPG Jets, Natural Gas Jets, cooktop burner parts or any other gas parts, must be installed by a qualified & registered tradesperson (gas plumber) to qualify for warranty and faulty goods claims, we would require the buyer to provide details (name, phone, and registration number) of the qualified & registered tradesperson before warranty or faulty goods claims are accepted.
10.5 No warranty applies if any gas parts like, gas regulators, LPG Jets, Natural Gas Jets, cooktop burner parts or any other gas parts are installed by a non-qualified tradesperson or the buyer cannot provide us the details (name, phone, and registration number) of the suitably qualified & registered tradesperson who installed the purchased item.
10.6 No warranty applies to perishable or breakable items like rubber door seals for ovens, dishwashers, fridges and washing machines, all door glass, general glass, light globes, light globe covers, filters, grease filters, fabric filters, aluminum filters.
10.7 No warranty applies to wire racks, rack side supports, oven trays, rear fan covers, burner caps, burner crowns.
10.8 Some warranties are applicable through the manufacturer of the product, the buyer will have to contact the manufacturer for all warranty claims.
11. FAULTY GOODS CLAIM
11.1 All faulty goods claims for any electrical parts like switches, elements, motors, thermostats, PCB boards and display units must be accompanied by details (name, phone and registration number) of the suitably qualified & registered tradesperson who determined the purchased item to be faulty.
11.2 No faulty goods claim will be processed if any electrical parts like switches, elements, motors, thermostats, pcb boards and display units are installed by a non-qualified tradesperson or the buyer cannot provide us the details (name, phone and registration number) of the suitably qualified & registered tradesperson.
